CLIENT SERVICES AND SUPPORT
Be the best payment partner for clients
Join our powerful network that keeps money moving
We are investing nearly $10 billion in technology—ensuring our products, services and offerings support communities in a physical and digital way. Our Client Services & Support team brings the voice of our customer into the design, development and deployment of Visa products and services.
Supporting our clients is only the beginning
Our best-in-class services provide support to clients in five core service areas.
Explore the many roles behind our Client Services and Support team
Join us in one of many different capacities as we continue to grow and advance our vision and mission as one team at Visa. Learn about key roles to prepare you to apply and for the interview process.
Business Strategy and Operations
Develop core strategies and define business initiatives across the organization related to service portfolio, service channels, partnering, enterprise feedback and pricing strategies.
Client Care
Provide superior client experiences via 24/7 global payments and technical support. From customer centricity to technical aptitude, you are ready to help support our clients.
Client Success
Proactively manage client relationships to develop solutions to ensure clients are achieving their greatest value from our products and services.
Client Care Operations
With strategic thinking and customer centricity, you make data-driven decisions with a responsibility for client care strategy and operations (non-customer-facing).
Compliance and Risk Management
Define rules, standards and philosophies of risk and compliance for us and our clients.
Data and Insights
Responsible for providing data, reporting and advanced insights to enable service design, process evaluation, strategic planning and business management decisions.
Implementations
Responsible for onboarding clients to new and upcoming Visa products and services as well as integration of changes to existing projects.
Knowledge and Communications Management
Systematically capture, synthesize and share information, lessons learned and best practices across communications management.
Process Optimization
Leads process innovation and optimization to streamline and continuously improve CS processes and practices.
Program Management
Drives effective management of programs and projects across Visa CS. Partners with other job families to enable project/program execution from initiation to delivery.
Service Experience
Designs and manages a highly tailored service experience to maximize value to client. Cultivates a customer-first and experience-centric mindset across Visa CS.
Technical Solution and Testing
Responsible for providing technical support and solutions to clients. Acts as primary point of contact when standard procedures fail to resolve issues and for testing products.
Employees making a difference
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Aaron Hausman, Sr. Director, Business Operations and Strategy, North America
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Ebony Madison, Senior Service Experience Consultant
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Paul McGuffin, Implementation Consultant
Global benefits that our people love
We are a people-centric company that is invested in you. Explore a few reasons why we value our people and the work that they do.
#LifeAtVisa means anything but “business as usual”
Our Client Services and Support team helps shape our company culture every day. Discover how they are redefining where we work, how we innovate and what makes our role in it all essential.
We are a technology company, unified by our teams
We believe in the power of partnership and collaboration. That’s why Visa jobs are different. Explore the innovative work we are doing, and how we are driving growth in individuals on a team through various levels of professional development.