• Manage payment disputes

    Discover how Visa helps you manage dispute transactions with ease and security. Combat unnecessary chargebacks, reduce costs and mitigate risk — all while driving growth.

Dispute management you can bank on

Visa helps you curb disputes before they start and speed up resolution when they do — protecting your clients and providing a better customer experience.

Resolve disputes faster

Let automation take care of tasks, such as generating and submitting dispute responses, for a faster path to resolution and chargeback mitigation.

Reduce reputational risk

Use rich transaction data to manage and reduce fraud, proactively deflecting disputes before they turn into chargebacks.

Transform online payments

Optimize dispute handling with our next-gen automation tools to reduce chargebacks and prevent over-refunding.

Join our diverse network of clients across all sectors and industries

Check out some of the brands already relying on Visa to manage payment disputes with secure, scalable solutions.

Take control of your payment disputes

Don’t let disputes eat up time and money. Tackle them at any stage with tools designed to prevent, resolve and recover.

Our dispute management products

Discover the products that help you take control of disputes.

Order Insight®

Minimize disputes and prevent friendly fraud by offering detailed transaction information to combat chargebacks.

Learn about Order Insight

Resolve

Resolve chargebacks with our unified solution that combines automated decisioning, manual refunds and real-time notifications for all Visa and non-Visa pre-disputes.

Learn about Resolve

Managing payment disputes by the numbers

Discover how Visa helps businesses stay ahead by managing disputes effectively — boosting growth, cutting costs, mitigating risk and delivering great customer experiences.

$ 695 M potential disputes successfully addressed and settled before escalation using Cardholder Dispute Resolution Network (CDRN) and Rapid Dispute Resolution (RDR).¹

1 second is all it takes to resolve disputes. RDR cuts the resolution timeframe down from 24 days.¹

100 % global Visa issuer Order Insight coverage. Access clear transaction details anywhere to speed up resolution.¹

Ready to transform your payment strategy and offering?

Let’s connect and discuss the right solutions for you.

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  1. Verifi Inc. (2023). Global Payments and Fraud Report. https://www.verifi.com/resources/2023-fraud-and-payments-report/